Help center

Teams and account

Your account and data

Your profile and branding, notification settings, downloading your data and deleting your account.

On this page

Everything here is in Settings.

Profile

Your name, agency, phone and photo appear on your listing pages, agent page and open house sign-in.

  • Photo: JPEG, PNG or WebP up to 5 MB, cropped square. A headshot works best. Without one, your initials are shown.
  • Phone: adds Call and Text buttons for buyers. Leave it blank to hide them.

Branding (Pro and Team)

Upload your logo (up to 2 MB), pick a brand color, and set a footer brand name. Your color and logo appear on your listing pages, agent page, social graphics, PDF kit and seller reports, and your brand name replaces "Powered by Instora" and "Instora" in the PDF footer.

Notifications

SettingWhat it controls
Browser alertsPop-ups for new leads on this device. See Follow-up and alerts
Automatic follow-upsEmails to your new leads in your name. See Automatic follow-ups
New leadsAn email for every lead
Weekly summaryMonday's email
Kit readyAn email when a kit finishes generating
Team invitesAn email when you're invited to a team
BillingPayment problems and usage warnings

The full list of emails is in Every email Instora sends.

Your buyers' details

Names, emails, phone numbers and messages buyers send are stored as your leads and shown only to you. Instora doesn't use them for its own marketing. Once you have them, how you use them is up to you and your brokerage.

Download your data

Settings → Your data → Download my data gives you a file with your profile, listings, leads, followers, contacts, templates and team memberships.

Delete your account

Settings → Your data → Delete account cancels any subscription and immediately deletes your profile, listings, photos, public pages and leads. It can't be undone, so download your data first if you want a copy.

Still stuck? Use the Help button in your dashboard, or contact us.